Privacy policy

Introduction

Swainstons is dedicated to ensuring the privacy and security of our customers’ personal information. This Privacy Policy describes how we collect, use, and protect your personal data when you interact with our services. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1. Personal Information
We collect personal information such as your name, email address, and any other contact information you provide when you make an enquiry, place an order, or sign up for our newsletter.

1.2. Order Information
Details of your transactions with us, including the products or services you purchase, payment information, and preferences, are collected to process your orders and manage customer service.

1.3. Website Interaction Data
We may collect non-personal information on how you interact with our website, including page views, browsing patterns, and time spent on our site, to improve the user experience and our service offering.

2. How We Use Your Information

2.1. Order Fulfilment
To process, fulfill, and follow up on your orders or service requests.

2.2. Customer Service
To provide customer support, respond to your queries, and communicate important information related to our services.

2.3. Marketing and Promotion
To keep you informed about new products, services, and special offers, subject to your communication preferences.

3. Sharing Your Information

Swainstons does not sell, rent, or trade your personal information to third parties. We may share your data with:

  • Third-party service providers who assist us with our business operations, such as delivery companies and payment processors.
  • Legal and regulatory authorities when required by law or to protect our rights.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to enhance your experience, analyze site traffic, and for advertising purposes. You can configure your browser to reject cookies or to notify you when cookies are being used.

5. Data Security

We employ appropriate measures to protect your personal information from unauthorized access, alteration, and destruction. However, no security system is impenetrable, and we cannot guarantee the security of our databases.

6. Your Rights

You have the right to access, correct, or request deletion of your personal data. If you wish to exercise your rights, or if you have any questions about our privacy practices, please contact us at sales@swainstons.co.uk.

7. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal obligations. We encourage you to review this policy periodically for the latest information on our privacy practices.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

sales@swainstons.co.uk